Nulstar Privacy Policy – How We Handle Your Personal Data

2 Data We Collect

The personal data Nulstar collects falls into a few clear categories:

We do not collect sensitive personal data such as racial or ethnic origin, religious beliefs, or health data unless directly required by law or regulation in connection with responsible gaming obligations.

3 How We Collect Your Data

Data is collected through the following channels:

• Directly from you when you register, complete KYC, make a deposit, request a withdrawal, or contact support.
• Automatically through the platform as you browse and play — including cookies, server logs, and analytics tools.
• From third-party identity verification or payment processing services used as part of the registration or transaction process.
• Through any communication you send to us, including support tickets and live chat transcripts.

4 How We Use Your Data

Nulstar uses your personal data for the following purposes:

• To verify your identity and age as part of the mandatory KYC process before account activation and withdrawals.
• To manage your account, process PHP deposits and withdrawals, and maintain accurate transaction records.
• To deliver OTP codes and account security notifications to your registered mobile number or email.
• To monitor gameplay patterns for responsible gaming purposes, including identification of players who may need support tools.
• To investigate suspicious activity, prevent fraud, and comply with applicable legal obligations.
• To improve the platform — including game performance, navigation, and mobile experience — based on aggregated usage data.
• To communicate platform updates, account information, and relevant notifications. We do not send unsolicited promotional messages.

5 Sharing Your Data

Nulstar does not sell your personal data. We may share your data in the following limited circumstances:

• Payment processors: Your financial details are shared with GCash, Maya, or Philippine banking partners solely to process your PHP transactions.
• Identity verification services: ID documents submitted for KYC are processed by verification service providers operating under confidentiality obligations.
• Technology and hosting providers: Platform infrastructure providers who process data only under Nulstar's instructions and do not use it for their own purposes.
• Law enforcement and regulators: Where required by law, or where we have a genuine belief that disclosure is necessary to prevent harm or fraud.
• Business transfers: In the event of a merger, acquisition, or asset sale, player data may be transferred as part of that transaction under equivalent data protection obligations.

All third parties with whom we share data are required to handle it in accordance with applicable data protection standards and are prohibited from using it for any purpose beyond what is necessary to provide their service to us.

6 Data Retention

We retain your personal data for as long as your account is active and for a reasonable period afterwards to meet our legal, regulatory, and operational obligations.

• KYC identity records are retained for the period required under applicable anti-money laundering regulations.
• Transaction records including PHP deposit and withdrawal history are kept for at least five years from the date of the transaction.
• Account data is retained for a minimum of five years after account closure for compliance and dispute resolution purposes.
• Technical and usage logs are generally retained for shorter periods unless needed for an active investigation.

When data is no longer required, it is securely deleted or anonymised so that it can no longer be associated with you as an individual.

7 Security Measures

Nulstar applies multiple layers of technical and operational security to protect your personal data:

• All data transmitted between your device and the platform is encrypted using SSL/TLS protocols.
• Account access is protected by password requirements and OTP verification for sensitive actions.
• Internal access to player data is restricted to staff who have a genuine operational need for it.
• Payment data handled by third-party processors is governed by those providers' own security standards and Nulstar's agreements with them.
• Security practices are reviewed regularly and updated in response to identified risks or changes in operating conditions.

While we take data security seriously, no online system is completely immune to risk. If you believe your account has been compromised, contact support immediately.

8 Cookies and Tracking Technologies

Nulstar uses cookies and similar technologies to operate the platform and understand how it is being used. Cookies are small data files stored on your device when you visit the platform.

• Essential cookies: Required for the platform to function — session management, login state, and security tokens. These cannot be disabled without breaking core functionality.
• Analytics cookies: Help us understand which parts of the platform are used most, how long sessions last, and where users encounter issues. Data collected is aggregated and not used to identify individuals.
• Preference cookies: Store non-sensitive settings such as display language and game category preferences across sessions.

Most browsers allow you to control or delete cookies through their settings. Disabling essential cookies will affect platform functionality and may prevent you from logging in or accessing games.

9 Your Data Rights

As a Nulstar player, you have rights over your personal data. Here is what you can request and how:

10 Minors

Nulstar is strictly for players aged 21 and above. We do not knowingly collect personal data from individuals under 21 years of age. If you believe a minor has registered on the platform, please contact us immediately at [email protected] so we can investigate and close the account.

Age is verified through the KYC process using a valid Philippine government-issued ID. Accounts that cannot be verified as belonging to a player aged 21 or above will not be permitted to play or withdraw.

11 Changes to This Policy

Nulstar may update this Privacy Policy from time to time. When we make material changes, the "Last updated" date at the top of this page will be revised. For significant changes, we will provide notice through the platform or via the email address registered to your account.

Continuing to use the platform after a policy update constitutes your acknowledgement of the revised Policy. If you do not agree with the changes, you should stop using the platform and contact support to close your account.

12 Contact Us About Privacy

For any questions, concerns, or requests related to this Privacy Policy or how your personal data is handled, please reach out to our support team. We aim to respond to all privacy-related inquiries within five business days.

For general platform questions not related to data privacy, visit the FAQ page where common account, payment, and gameplay queries are covered.